SOLUTION
ServiceRocket looked to YayPay by Quadient for a solution to solve their two challenges. Collections efficiency needed to ramp up quickly and communications around customer accounts had to improve.
Through setting up workflows on YayPay, ServiceRocket was able to quickly scale the collections team’s efficiency. Rob Castaneda, ServiceRocket CEO, explained:
“There are some pieces of software we buy and if people don't actively use them, we pay for nothing.”
The exact opposite was true in the case of YayPay. The ability to set up workflows and processes immediately eased the pressure on the AR team of two and Rob recognized that the platform “added a lot of value to the business.”
YayPay enabled ServiceRocket’s AR team to confidently automate their daily operations. This allowed the team to redirect their focus on priority customers and issues, rather than spending time managing endless manual processes. In addition, YayPay’s focus on creating transparency and improving management of AR pipelines helped ServiceRocket introduce consistency and routine. The finance team now have a set approach to collections communications which has made their lives - and their customers’ - easier.
“Over two-thirds of the reminders we send get opened, so our messages are getting through to customers. My accounts receivable team knows that when they schedule reminders, they are going to get done.”
Contact us today if you want to advance your AR like ServiceRocket
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