YayPay by Quadient seamlessly integrated with NetSuite, enabling the team to automate customer communications and take advantage of improved reporting. Automated workflows have made collections consistent, ensuring customers are followed up with regularly and are less likely to miss payment deadlines.
“YayPay stood out to me when I was exploring smart AR solutions. The platform's intuitive user interface and aesthetic design made it a solution that I knew my team would enjoy using and get value from.”
All data is tracked in an intuitive reporting dashboard, which includes a comprehensive AR aging report. This has been fundamental in helping the team understand the status of customer accounts, without needing to review notes or meet to discuss them. This is important in the time of COVID-19, as the entire team is operating as a distributed workforce.
This data can be exported from YayPay, allowing the team to discuss it in-depth and make strategic decisions that improve AR management.
A specific functionality which has proved invaluable is the actual days payable metric, which YayPay instantly highlights for all customers. This metric shows the average number of days it takes for a customer to pay for services.
“YayPay instantly enables my team to see our customers' days payable metrics. This has been invaluable in providing insight into our cash flow, helping us anticipate challenges and make informed decisions when increasing credit limits. Having this capability throughout the COVID-19 pandemic has been a game changer.”
Customers also benefit from the improved process. In 2020, customers had to transition to remote working and YayPay simplified this. By providing Mammoth Carbon with the ability to attach invoices to their automated customer emails, the AR process has become less disjointed and customers always have the latest billing details. In addition, regular touchpoints have improved customer relationships, ensuring they feel more looked after.
Mammoth Carbon is a leading North American supplier of Standard Pipe and Line Pipe for the energy, petrochemical, snowmaking, utility, and construction markets. The company, serving customers from Canada all the way to Mexico, was created with the goal of streamlining business within the industrial goods industry. This goal is achieved through keeping their product lead times to a minimum, ensuring customers get what they need as quickly as possible.