Quadient AR opens up AR possibilities for GoTo

ERP: NetSuite

CUSTOMER SINCE: 2019

INDUSTRY: SaaS

GoTo, Inc.’s category-defining products unlock the potential of the modern workforce by making it possible for millions of people and businesses around the globe to do their best work simply and securely—on any device, from any location and at any time. A pioneer in remote work technology and a driving force behind today’s workfrom-anywhere movement, GoTo has become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and approximately 2 million customers worldwide who use its software as an essential part of their daily lives. The company is headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

“The true competitive edge that Quadient AR has is the relationship they create with their clients. My team feels heard, feels appreciated, and we are active partners with Quadient AR. This results in success for both of us.”

CHALLENGE

GoTo was looking for a new partner to help them seamlessly handle a consistently growing invoice count and integrate with NetSuite. Their current partner had a static solution with no new releases or updates, and the team at GoTo wasn’t even sure whom to contact when they had questions or needed support.

“We were looking for a new partner who not only had a tight integration with NetSuite, but who we could establish a true partnership with. We are fortunate we started the search for an ideal partner when we did - we had no idea that COVID-19 was coming and how that would affect our business.”

The added challenge that Covid-19 brought was the shift many businesses had to make to handling all invoicing electronically. From 2019 to 2020, GoTo experienced a 26% increase in the number of invoices they are handling monthly.

SOLUTION

The GoTo team decided to partner with Quadient AR to manage their credit-to-cash process based on several factors:

• Quadient AR has a commitment to continuous improvement, so there have been frequent updates and releases to add value to the product on a regular basis.
• Quadient AR has a seamless integration with NetSuite, creating a more powerful solution for managing AR.
• The Quadient AR product team was open about sharing the product roadmap and receiving ideas and feedback from GoTo about how their needs could be better met.
• The user interface and customer portal were far friendlier and easier to use than the Salesforce.com interface they had been working with prior.
• The customer support team at Quadient AR is highly responsive.

RESULTS

Since fully implementing and integrating Quadient AR with NetSuite in late 2019, the GoTo team has enjoyed working with a partner who includes them in product discussions and is responsive to their questions.

In addition, they’ve seen the following results:

• A 26% increase in monthly invoice volume when Covid-19 hit has been managed flawlessly with no additional headcount.
• Despite increased volume and flat headcount, DSO was reduced by ½ day.
• Cash forecast has been beat every month in 2020.

“We were able to scale rapidly when the unexpected hit. And we did so without increasing our operational expenses and while still hitting all our KPIs. This has been significant in supporting our business in 2020.”