We understand your Accounts Receivable (AR) challenges. Internally, you face friction with your sales team as they fear their customer relationships being disrupted. Externally, customers are unresponsive to payment requests, citing inconsistent information or inadequate follow-ups as reasons for why they don’t pay on time. Making AR a positive experience for all involved can feel like an unattainable goal.

In this webinar, we covered the best practices you need to follow to reverse the unwarranted perceptions and transform your AR team into champions of brand loyalty who deliver world-class customer experiences that get you paid faster!

Key learning points include:

  • Why it’s critical to coach your AR team to be an extension of the customer service function
  • How to empower your team to make customer-centric decisions while driving improved outcomes for your business
  • The importance of providing your customers with self-service capabilities, empowering them to manage their accounts, while freeing your team to focus on higher value tasks
  • How to drive an exceptional internal experience, building stronger relationships between AR and sales to create a more collaborative and effective team
  • How to establish customer loyalty to drive on-time payments and better experiences with your business

Watch the Webinar

Sarah-Jayne Martin: YayPay by Quadient, Director of Financial Automation

Sarah-Jayne has over 20 years of experience managing large global teams across Credit Management, Payment Process, Collections and Accounts Receivable. Sarah-Jayne is focused on making the Order-to-Cash cycle more efficient, as well as an outstanding customer experience.

Presenter

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Sarah-Jayne Martin: YayPay by Quadient, Director of Financial Automation

Sarah-Jayne has over 20 years of experience managing large global teams across Credit Management, Payment Process, Collections and Accounts Receivable, helping make the Order-to-Cash cycle more efficient, as well as an outstanding customer experience.

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David Martins:Group Invoice to Cash Senior Manager, CPL

David has over 15 years’ experience in Shared Services across different business sectors. His passion for Credit Services comes from the required human interaction, the negotiation, helping the business and others to succeed. David finds that implementing strategies and processes is a way for him to connect with others with the simple goal of making internal and external customers journeys simple and efficient.