“We saw an increase in our invoicing volume. Some of our customers received over one hundred invoices every single month. Following up with customers individually on outstanding invoices was time-consuming and tedious.”
YayPay by Quadient automated the company’s customer communications. This has made the follow-up process consistent and put Digital Remedy top of mind for customers, reducing the chance of them missing payment deadlines. An additional benefit the platform delivers is the ability to personalize customer communications.
Digital Remedy can choose the cadence at which communications are sent out, as well as the number sent, based on historical payment data. For example, if customers typically make payments on time, follow-ups can be kept at the standard level, but if a customer misses multiple payments, there is the option to increase reminders.
“YayPay is helping us save a lot of time”, Lipinska commented. In addition to this, YayPay’s payment forecasting has established a degree of precision that would be impossible to replicate using manual calculations. This means that Digital Remedy can be more confident in their payment predictions, and achieve a greater understanding of their cash position as a result.
YayPay has reduced the time and resources required to issue and follow-up invoices. The platform is the point of record for all communication between the collections team and their customers, and this has helped provide a single source of truth for the status of each customer account.
“YayPay is very easy to use. We like that the platform is customizable as this allows us to tailor the software to both our collections process and our tech stack.”