YayPay seamlessly integrated with CorneaGen’s NetSuite ERP to unlock the company’s financial data. The team immediately benefitted from having data organized and presented on centralized, cloud-based dashboards. Customization capabilities enabled the team to create reportable fields for data, which eliminated the time previously spent scrolling through endless customer information.
“YayPay provided immediate value. Being able to instantly identify outstanding invoices and follow up with customers armed with accurate, real-time information helped quickly reduce our past due invoices.”
Improved visibility into data has instilled better credit note practices. With all information accessible and easy to analyze, reconciliations have become simpler, and the team has what they need to make informed decisions. Intelligent workflows are saving CorneaGen time. The company’s billing workflow has a fork in it, with invoices being sent to AP teams if they have a PO and purchasing teams if they do not. YayPay has automated this process, which means no time is wasted reviewing invoices. Automated capabilities have accelerated collections, enabling CorneaGen to manage their portfolio more effectively and ensure that all customers are contacted in a timely manner.
“Communications are customized and set on a cadence that works for the customer. This means we can maintain our tailored collection workflows and ensure our customers are looked after and incentivized to pay on time.”
YayPay’s self-service capabilities have helped CorneaGen adapt to a world of remote working. All customers are now able to access account details, make payments and submit requests through an online portal - on their own time. They do not have to wait to be contacted and they no longer need to share credit card information via email. Internally, departments are working more effectively together. Prior to using YayPay, the finance team rarely met with sales or distribution to discuss challenges. However, now that all teams have access to YayPay, they spend time together each week to talk through results and identify areas where they can collaborate to improve performance.