YayPay by Quadient’s smart AR automation platform has helped Cheetah Digital ensure consistency. Customers receive a clear message globally with the same look and feel and at the same cadence. This consistency is mirrored internally, with AR and sales benefiting from a centralized platform that drives increased transparency and provides an ability to collaborate effectively through joint workflows. Both teams now have access to the same essential customer data stored within the platform, which eliminates ambiguity and the inefficiency of transferring information back and forth. There is no delay when the sales team needs visibility into customer accounts and this has improved their customer interactions as they can identify and resolve issues much faster.
Cheetah Digital’s finance team are also able to provide more accurate reports to their C Level. The YayPay platform provides clear, informative dashboards which give immediate visibility into the state of a customer account. This has not only helped them respond to challenges, but also work more effectively with senior management on a robust collections strategy to ensure continued success.