Does Your Customer Experience Appeal To Millennial Buyers?
Does Your Customer Experience Appeal To Millennial Buyers? Efficiency, experience, and meaningful work. These three values are not only what millennials expect from their jobs, but also what millennial buyers …
Deductions, Payment Portals, and Staff Motivation: CRF Afterthoughts
Deductions, Payment Portals, and Staff Motivation: CRF Afterthoughts The annual Credit Research Foundation (CRF) Forum and Expo took place in Seattle, Washington from August 12 - 14 this year. The event brings together …
Feature or Fix? A Question for Heads of Finance Purchasing AR Solutions
Feature or Fix? A Question for Heads of Finance Purchasing AR Solutions When I work with my engineering team designing a solution, I always ask them if we are fixing a bug or building out a feature. This is a key question …
2 Strategies from Sales for Accounts Receivable Professionals
2 Strategies from Sales for Accounts Receivable Professionals We’ve long known that once a sale is made, the customer experience continues into implementation and support, and later into the invoicing and …
Why Predicting the Future Makes for Intelligent Accounts Receivables
Why Predicting the Future Makes for Intelligent Accounts Receivables Despite many examples of successful Artificial Intelligence (AI) applications in the finance industry, the back office is still forgotten. Credit and …
Bending Your Credit Policy to Gain a Customer
Bending Your Credit Policy to Gain a Customer At one time or another, nearly every business owner has come across this issue: should you modify your company’s credit policy in order to gain – or …
YayPay Levels Up Customer Experience with Bi-directional Salesforce Integration
YayPay Levels Up Customer Experience with Bi-directional Salesforce Integration In your company, who is responsible for managing customer relationships? Everyone customer-facing. Whether you are on the finance, sales, or customer …
Revenue Heroes Episode #2: Rob Reznick, Head of Finance
Revenue Heroes Episode #2: Rob Reznick, Head of Finance Welcome to the second episode of our series, The Rise of Revenue Heroes. Last episode we spoke with Rob Castaneda from ServiceRocket. We explored how …