An Open Letter to YayPay Stakeholders,
Like all of us we are concerned with the health and economic impact of the latest Coronavirus. What we took for granted in life several weeks ago now seems very precious. At a personal level it is a very anxious time at home for many of us. Like so many of you, I am worried about my ageing parents with health conditions and other friends and family with underlying issues.
Like numerous other companies, YayPay has suspended all travel, canceled all face-to-face events and sent every employee home to work remotely until further notice. We are planning for the situation to last at least 3 months. We are aware that it may continue for a longer period too. Covid-19 will have a lasting impact on all of our lives.
Here at YayPay, our priorities are:-
- The safety of our employees, customers and communities
- Business continuity in these challenging times – delivering on our promise
As a customer and partner of YayPay, I want to let you know that we are fully committed to delivering you our best customer service and experience.
I won’t try to tell you that this is business as usual. Since, the situation we all face is highly unusual. Yet, before the crisis broke-out we already had 30% of YayPay’s workforce working remotely. Now, it’s 100%. We are just fortunate to have the systems and culture in place to deal with what is now our new reality.
We have always talked about the future of work being defined by intelligent automation and also working across borders and time-zones remotely. We knew the future of work was arriving. I could not ever have predicted the future of work would arrive in this way. Or wanted any of the circumstances that have led us to where we now are. Yet here we are. Post-crisis, in 2021 I expect that our permanent remote workforce will remain at over 50%. The change in the world of work – from intelligent automation through to remote working will just accelerate.
Five years ago the founders of YayPay issued and reserved a non-redeemable equity warrant to contribute to the 1% Pledge, a philanthropic movement where we could select a charity of choice to donate this to in the future. So, it just seems nothing more than an obvious choice that we are now pledging this equity in support of the World Health Organization’s Covid-19 Solidarity Response Fund, to help countries prevent, detect, and manage the novel coronavirus.
This is not the 2020 that anyone of us could have imagined.
Our grace is that humanity is resilient and will always find a way. Our grace is that we have one another.
I wish you and all of your loved ones the very best of health.
Co-founder and CEO, YayPay